Order #5341260


Customer Service


Pathfinder Rulebook Subscriber

I heard from several people who had ordered their PF2 Cores after I did that they were receiving notifications of receipt of payment and that their books are due to be shipped out. I had seen no such thing, so I logged into my account to look at my order and saw that I needed to update my credit card information.

I had used my card on file and it expired and was replaced between pre order and now, but I had received no notification from you that I needed to do this. I've now updated the information and I wanted to confirm that this error would not preclude me from getting my preorder on launch day.

Customer Service Representative

Hello Dirtypool,

Your updated payment method authorized successfully, so everything looks good. You hadn't received any notifications because we hadn't tried to charge you yet. When a card is declined an email is letting letting you know.


Pathfinder Rulebook Subscriber
Diego Valdez wrote:

Hello Dirtypool,

Your updated payment method authorized successfully, so everything looks good. You hadn't received any notifications because we hadn't tried to charge you yet. When a card is declined an email is letting letting you know.

Thank you Diego.

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