February 2019 Organized Play Subscription thread

[Katina Davis]

This thread is to provide updates on the order creation and fulfillment process for subscribers to the Pathfinder and Starfinder Society Roleplaying Guild Scenario Subscriptions.

Pathfinder Society Roleplaying Guild February 2019 Scenarios:

-Pathfinder Society Roleplaying Guild Scenario #10-14: Debt to the Quah PDF
-Pathfinder Society Roleplaying Guild Scenario #10-15: Tapestry’s Trial PDF

Starfinder Society Roleplaying Guild February 2019 Scenarios:

-Starfinder Society Roleplaying Guild Scenario #1-32: Acts of Association PDF
-Starfinder Society Roleplaying Guild Scenario #1-33: Data Breach PDF

Digital Email Notification Date: Monday, February 25th Tuesday, February 26th

Digital Order Fulfillment & Payment Settlement Date: Wednesday, February 27th

Street Date for Society Scenarios: Wednesday, February 27th

[Katina Davis]

Hey folks, sorry for the belated post! We were unable to start generating these subscription orders today, as we are still experiencing some issues with our automated emails not sending out correctly. As such, folks with certain domains would not receive their order confirmations if we were to generate them.

Our tech team is still working with our service provider to get everything worked out so that those emails can be fixed. Once we're confident it won't cause any issues, we'll go ahead and get this thing started. You can follow in this thread here for updates on the email problems, and we'll be posting updates about the Organized Play order generation below.

Please don't hesitate to ask if there are any further questions we can assist with in the meantime. Thanks!

[Katina Davis]

Hey everybody,

We have started generating these orders, so most folks should start seeing their order confirmation emails come through shortly. We are still having some trouble with various domains - primarily Yahoo and AOL - which are not letting emails generated by our system through. You can follow progress on that issue in this linked thread.

That being said, those orders will show up in your order history regardless of whether or not you got the email, so be sure to check there before you get worried. The report could take a while to finish, so check back tomorrow if you don't see it tonight. As always, please let us know if you have any questions.

Thanks!

[Steve Geddes]

Thanks, Katina.

[Sara Marie]

Because of the email issue I am also sending out the following email to all Pathfinder Society Roleplaying Game subscribers who had a February Scenario Generate:

Email to PFS Subscribers:

Thank you for your subscription to the Pathfinder Society Roleplaying Guild Scenarios.

Around Mid February, paizo.com began experiencing some issues with outgoing automated emails. We had hoped that the issue would be resolved for all our customers by the time we began generating your order for your February 2019 Pathfinder Society Roleplaying Guild Scenarios, however we still have some email addresses that are not receiving our automated emails.

So as not to delay your February 2019 Pathfinder Society Roleplaying Guild Scenario subscriptions, we are generating those orders now and sending this email out to let you know we are creating these orders and if you do not receive the email indicating your order has been created, you can visit your Order History Page at https://paizo.com/paizo/account/orders.

Pathfinder Society Roleplaying Guild February 2019 Scenarios:

-Pathfinder Society Roleplaying Guild Scenario #10-14: Debt to the Quah PDF

-Pathfinder Society Roleplaying Guild Scenario #10-15: Tapestry’s Trial PDF

We expect to begin fulfilling these orders mid-day Wednesday, February 27th 2019.

You can view our thread on our February organized play scenarios here: February 2019 Organized Play Subscription thread
You can read more about the email correspondence issue on our Website feedback forum: Paizo.com Email Correspondence Issues

If you have any questions or concerns, please let our customer service department know!

Sincerely,

Sara Marie
Customer Service Manager
7120 185th Ave NE Ste 120
Redmond, WA 98052-0577
Phone: [phone]
Fax: [phone]
Email: [e-mail]

You are receiving this email because you have a Pathfinder Society Roleplaying Guild Subscription with Paizo Inc. If you believe you have received this in error, please contact our customer service department Monday - Friday 10am - 5pm PST. Phone: [phone] Email: [e-mail]

[Sara Marie]

Because of the email issue I am also sending out the following email to all Starfinder Society Roleplaying Game subscribers who had a February Scenario generate:

Email to SFS Subscribers:

Thank you for your subscription to the Starfinder Society Roleplaying Guild Scenarios.

Around Mid February, paizo.com began experiencing some issues with outgoing automated emails. We had hoped that the issue would be resolved for all our customers by the time we began generating your order for your February 2019 Starfinder Society Roleplaying Guild Scenarios, however we still have some email addresses that are not receiving our automated emails.

So as not to delay your February 2019 Starfinder Society Roleplaying Guild Scenario subscriptions, we are generating those orders now and sending this email out to let you know we are creating these orders and if you do not receive the email indicating your order has been created, you can visit your Order History Page at https://paizo.com/paizo/account/orders.

Starfinder Society Roleplaying Guild February 2019 Scenarios:

-Starfinder Society Roleplaying Guild Scenario #1-32: Acts of Association PDF
-Starfinder Society Roleplaying Guild Scenario #1-33: Data Breach PDF

We expect to begin fulfilling these orders mid-day Wednesday, February 27th 2019.

You can view our thread on our February organized play scenarios here: February 2019 Organized Play Subscription thread
You can read more about the email correspondence issue on our Website feedback forum: Paizo.com Email Correspondence Issues

If you have any questions or concerns, please let our customer service department know!

Sincerely,

Sara Marie
Customer Service Manager
7120 185th Ave NE Ste 120
Redmond, WA 98052-0577
Phone: [phone]
Fax: [phone]
Email: [e-mail]

You are receiving this email because you have a Starfinder Society Roleplaying Guild Subscription with Paizo Inc. If you believe you have received this in error, please contact our customer service department Monday - Friday 10am - 5pm PST. Phone: [phone] Email: [e-mail]

[Sara Marie]

And lastly: because of the email issue I am also sending out the following email to all Starfinder & Pathfinder Society Roleplaying Game subscribers who had a February Scenario generate:

Email to SFS & PFS Subscribers:

Thank you for your subscription to the Starfinder & Pathfinder Society Roleplaying Guild Scenarios.

Around Mid February, paizo.com began experiencing some issues with outgoing automated emails. We had hoped that the issue would be resolved for all our customers by the time we began generating your order for your February 2019 Starfinder & Pathfinder Society Roleplaying Guild Scenarios, however we still have some email addresses that are not receiving our automated emails.

So as not to delay your February 2019 Starfinder & Pathfinder Society Roleplaying Guild Scenario subscriptions, we are generating those orders now and sending this email out to let you know we are creating these orders and if you do not receive the email indicating your order has been created, you can visit your Order History Page at https://paizo.com/paizo/account/orders.

Starfinder Society Roleplaying Guild February 2019 Scenarios:

-Starfinder Society Roleplaying Guild Scenario #1-32: Acts of Association PDF
-Starfinder Society Roleplaying Guild Scenario #1-33: Data Breach PDF

Pathfinder Society Roleplaying Guild February 2019 Scenarios:

-Pathfinder Society Roleplaying Guild Scenario #10-14: Debt to the Quah PDF
-Pathfinder Society Roleplaying Guild Scenario #10-15: Tapestry’s Trial PDF

We expect to begin fulfilling these orders mid-day Wednesday, February 27th 2019.

You can view our thread on our February organized play scenarios here: February 2019 Organized Play Subscription thread
You can read more about the email correspondence issue on our Website feedback forum: Paizo.com Email Correspondence Issues

If you have any questions or concerns, please let our customer service department know!

Sincerely,

Sara Marie
Customer Service Manager
7120 185th Ave NE Ste 120
Redmond, WA 98052-0577
Phone: [phone]
Fax: [phone]
Email: [e-mail]

You are receiving this email because you have a Starfinder Society Roleplaying Guild Subscription with Paizo Inc. If you believe you have received this in error, please contact our customer service department Monday - Friday 10am - 5pm PST. Phone: [phone] Email: [e-mail]

[Steve Geddes]

False alarm..

[Sara Marie]

The autogrant for those of you who are getting scenarios due to your Venture status in the Organized Play Foundation is currently running. If you have not seen your scenarios in your My Downloads by tomorrow morning, please let us know. Keep in mind you may not get an automated email as we are still experiencing some issues with that.

[Pseudodult]

Sara Marie wrote:

The autogrant for those of you who are getting scenarios due to your Venture status in the Organized Play Foundation is currently running. If you have not seen your scenarios in your My Downloads by tomorrow morning, please let us know. Keep in mind you may not get an automated email as we are still experiencing some issues with that.

This would definitely apply to me I got the Feb 26th drop with ACG material but still have not received Pathfinder or Starfinder scenarios.

[Sara Marie]

Odd. I'll try running it again.

[Sara Marie]

Looks like rerunning the report granted assets to quite a few people. Let me know if you are still missing them.

[Pseudodult]

Thanks, I got it!

[Pseudodult]

This is why I love Paizo, you guys are on the case. All of this can be resolved on the forums, I didn't have to worry about writing a ticket or anything. Simply lovely, keep up the good work!