Official Tech Team Response
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Hey all! As part of our recent scheduled maintenance, we made the switch over to a new ISP. While we thought this transition was complete, it appears that the delegation for our email service was not fully transitioned properly. This contributes to some email clients inappropriately flagging messages as junk or rejecting the messages entirely. This is a critical item that we know is currently impacting some important correspondence items (such as account verification or other transactional email). Our system administrators have escalated the issue and are working with our ISP to get this resolved as soon as is possible.
As soon as we have additional information available, it will be posted to this thread.
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Just an FYI for non-techies out there, DNS changes can, in some worst-case situations, take up to 72 hours to fully propagate, so you should be checking your spam folders still for another two days. (Ugh. Can we please finally purge all of the old networking gear that doesn't respect TTLs?)
That explains why I had no problem with my shipping e-mail -- it went out right before the maintenance outage.
And I just got another page saying this site was down for scheduled maintenance again. I thought that was done with? I haven't seen that in several days.
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Official Tech Team Response
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Update:
Still waiting on the DNS; there are just a few hangers-on that we're waiting to resolve.
Once we have resolution there, the Tech Team will be resending verification emails for all unactivated accounts created since February 16. We will update this thread once we have done so.
Unfortunately, we have no way of resending other transactional emails such as order confirmations. If you have placed an order but did not receive an order confirmation email, you can look for it in your purchase history in My Account, or you can contact Customer Service if you need help.
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It's possible this was a caching issue, but we'll take a look on our end.And I just got another page saying this site was down for scheduled maintenance again. I thought that was done with? I haven't seen that in several days.
For what it's worth, yesterday I cleared my cache and all my cookies, and then in the evening (I think about 9 PM MST or so) the Pathfinder Playtest General Discussion form didn't load and gave me that page.
Edit: Just to be clear, I'm not sure on the time, but it was several hours after clearing the cache and cookies, and I'd been to pages across the forums, including the one affected, without that happening.
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Official Tech Team Response
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Update:
We're seeing just a couple of holdout domains that still do not have our DNS updates.
Since we know folks are waiting, we have gone ahead and resent account verification emails to unactivated accounts since February 16 (the date of our cutover).
If you still do not receive an account verification email, your domain is probably one of the hosts we are still waiting on. We will do another round of account verification re-sends on Monday for that group.
This issue may have also affected any password reset requests that were made during this time. For security reasons, we can't resend that email for you, but you can attempt another request from the sign-in page. If you do not receive that email, you will need to retry once we post here that all outstanding DNS changes have resolved. We will keep this thread updated as soon as we have that information.
Thank you.
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System Administrator
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After further investigation of this issue, it appears that emails to @yahoo email address's are being blocked on the Yahoo side because our IP went from no emails to thousands of emails all at once. We are currently working on escalating the issue both through our provider and through Yahoo. We will continue to update this thread as we have more information.
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System Administrator
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Yahoo servers continue to refuse many of our emails and they seem to also handle some routing for other providers such as aol.com, aim.com, and verizon.net.
We are attempting to resolve this as quickly as possible, following best practices, limiting outgoing mail on this server, and requesting reviews but as of yet we have not been able to get a satisfactory resolution from Yahoo.
Customer Service & Community Manager
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If you are trying to start a new account on paizo.com: Try setting it up with an email address that is not yahoo. The automated verification emails are not getting through and we cannot force this to happen from our end. The fastest way to resolve this right now appears to be trying to use something besides yahoo.
Well, great, I have my main email with Yahoo since 1998. ^^