Order 7547358

[ckdragons]

1. Why wasn't I notified that my payment was declined when this order was processed on Oct 31? I'm finding out about it now ONLY because I happened to be viewing my order history.

2. Why wasn't my store credit used for this order? I set my subscription orders to use my available credit last month.

[Sam Phelan]

Hello ckdragons,

I'm sorry that you did not receive the email informing you of the payment issue. Our system records having sent one, so be sure to check the settings for your inbox as well. It sounds like a technical error however.

I cannot determine why your store credit did not apply to this order. I can see you have the correct settings selected. Due to the delay you experienced, I have waived the shipping costs in this order and applied the store credit. You should soon receive an updated confirmation email for this order and I will ensure that it ships out promptly. Thank you!

[ckdragons]

Thank you! Very much appreciated. :)