| Sc8rpi8n_mjd |
Hi,
It seems your system is trying to charge me again for starfinder society scenarios 1-22 and 1-23, along with the new ones 1-24 and 1-25 in my subscription. I alredy paid for the first two in order #7475977 (yeah, the same order number as this one) on september 26.
The first order where those scenarios show up in my subscription is order #7443243.
Also, the payment option the email shows is not correct (I have changed my payment method yesterday).
I don't understand why I have two different order numbers with the same items and being charged again for something I already paid.
I have sent you an email about this, please check it out as soon as possible.
Thank you.
| Sam Phelan Customer Service Representative |
Hello Sc8rpi8n_mjd,
It is odd behavior that the new digital subscription items moved into an old order. I do notice that the order does recognize that 1-22 and 1-23 are paid for and fullfilled, so it should only fulfill and charge for any still pending items when the order finalizes. We will run this finalization process within the next few days. I will ensure to check back with your order and ensure that it processes correctly.