If you bought the physical product only on its own and not as part of a subscription, you do not automatically get a PDF with it.
If you had a subscription to the Campaign Setting line, the PDF would become available the moment the physical product shipped.
Hello bonebrah,
It looks like our warehouse was on top of the shipping today and they have already shipped and charged for both Sandpoint books! What you'll want to do is "return to sender" one of the books and have it come back to us. We can then return the non-subscription version of the book and refund you the purchase.
If you have any questions or concerns, please let me know. Thank you!
Hello bonebrah,
I took a look at the text on the subscription page you are referring to. It is a bit confusing and we may want to rethink wording, but the text does indicate that "any existing preorders for products covered by that subscription are automatically cancelled" but at the time of your purchase the Sandpoint book was not considered a preorder and the system would not know to automatically cancel that.
I'm sorry for the inconvenience this has caused. There are other ways to resolve ordering an item outside of a subscription if both weren't ordered and already shipped. While it's not the most elegant resolution, it is the best we have for the specific situation and we will certainly refund you for the more expensive non-subscription book once it bounces back to us! Thank you.