Hi,
Really sorry if this is in the wrong place or this is really obvious to others. I've looked all over bleary eyed and can't see this.
I have an item in my cart. I follow the three step process but I can't see anywhere where I can add my store credit or the downtime code before I'm prompted to place the order. Can anyone help?
For the downtime code: In Step 3: Payment Method under Promotions & Gift Certificates there is a field where you can enter the code. Here is a screenshot.
For the downtime code: In Step 3: Payment Method under Promotions & Gift Certificates there is a field where you can enter the code. Here is a screenshot.
Many thanks, but I don't have the option for payment method, I just have three boxes with the last saying place order :(
In some cases the checkout process won't have a "payment method" step. For instance, if you set an order to be added to your sidecart, it will use your default subscription payment method. As part of a set of general improvements to checkout, we will likely move the promo code field to ensure that it's still reachable in cases like this.
Many thanks for this. As an aside, I accidently purchased the item when trying to find options. Order 7461605. Is it possible to retroactively apply the discount code and my store credit or can it be cancelled? I have sent the same email to your customer services. :)