Hello. I just placed Order# 7464239. I wanted to apply the 10% downtime discount to it, but I did not see a place to enter codes or payment information. Perhaps this was because I combined the order with a pending subscription order? (I know I don't get the discount on my subscription items in the order I combined it with). Thank you!
Hello First World Bard,
You were correct in your diagnosis. When the items combined with your subscription order, they changed order numbers and didn't carry over the downtime discount. As the downtime discount has the restriction of not applying to subscription orders, it did not apply to the order they were moved into.
I can go ahead and overwrite this. You will not be able to receive the downtime discount on the subscription items, but it is correctly applied to the other items in the order.
I have sent you a new confirmation email for this order. If you have any questions or concerns, please let me know. Thank you!
Thank you!
One last question: When does the First Ten Shipping discount get credited? It was listed under Promotions for my order, but it does not seem to have been applied to the shipping cost.
Hello First World Bard,
Good catch! I tried to make the order refresh the application of the First Ten shipping discount, but it appears its being stubborn. I have manually applied the discount. I'll keep an eye out for this issue in the future. For the time being, you should be all set now. I have sent you a new confirmation email for you to review. Please let me know if anything further needs to be updated for the order. Thank you!