Hi Paizo,
There seems to be weird things happening with downloads.
I am using Google Chrome on Windows 10.
Google Chrome is up to date
Version 68.0.3440.106 (Official Build) (64-bit)
From the playtest page.. click the download all button
Page response is XMl, Access Denied - even though I am logged in as me.
From the content list, click the individual file.
Page refreshes after a second or two, the clicked item disappears. Wait a few second more, another page refresh happens, the clicked item is back with a problems downloading link.
No file as yet downloaded.
Click the problems downloading and you get the same page refreshes as before and no download starts.
So, I though I would try from my digital content.
Log in, shows all my digital content
Scroll down to the playtest bundle,
The rules update was added to my downloads, so I click it
Personalise, wait 60 seconds
Wait
Click it
Problems downloading link appears, but no file downloads.
Click the problems link.
Personalise message appears, sigh, we now have a no file download loop.
I hope there's enough detail here for you.
Customer Service Representative
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Hi Anthony,
Thanks for letting us know! Unfortunately, this seems to be a bit too technical for Customer Service to help out with, so I've moved your thread to our Website Feedback forum. Hopefully they should know a bit better what to do to help out with this issue.
Please let me know if there are any further Customer Service questions that I may assist you with.
Thanks!
-Katina
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Software Developer
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Hi, Anthony!
"Access Denied" indicates that your personalized file has expired. Clicking the "Problems downloading" link should force the system to regenerate it for you, and afterwards you should once again be able to download it normally.
When the "Problems downloading" link appears, that does *not* indicate that anything necessarily went wrong. If you've recently been through the personalization process, the large link with the file size next to it should download your file.
Please let me know if you have further trouble acquiring your downloads.
Thanks,
~Brian