I sent an email about this a few days ago, but either the customer service response team is overwhelmed, or the recent site stability affected the email system.
I was successfully able to add a few items to my sidecart back near the beginning of the month. Everything looked fine and ready to go right before order spawning was generated for August orders. However, when generated, my August Subscription order only included four of the six dice-related items in my Sidecart, leaving out two items (2 sets of Q-Workshop Pathfinder dice).
I fully understand that sometimes you don't have products on hand. But neither of the Paizo dice sets I ordered (Wrath of the Righteous, Goblins!) were new or set on pre-order. Furthermore, there was no message on the original sales page or once I added the items to my cart to indicate they were not in stock. Not even an indication they were on backorder.
I specifically added the sets of dice, both the Pathfinder dice and the others, respectively, to allow my order--when combined with my August subscription orders, to reach the $100 threshold needed for Paizo to cover the first $10.00 in shipping. But with both the Q-Workshop items inexplicably dropped from my order, my total fell below that mark.
Today I received a shipping notification that the other four dice items were officially on their way, and that the order can't be meddled with. And of course, it still shows the two sets of Pathfinder dice in my Sidecart.
I guess, at this point, I'm just asking for clarification on what transpired with the Pathfinder sets from Q-Workshop that originally led to them being cut from my Order 5371943. My concern is that if I were to add things to my Sidecart between now and September spawning, things might inexplicably get bounced again.
Was this issue related to the website stability issue Paizo had this whole last week? Was it just a bookkeeping error on behalf of the computer system, failing to indicate these items were out of stock or going to ship at a later date? What can I do next time to make sure the items I order for the Sidecart are all included with my Subscription items?
Sincerely,
Brian
Hello Pigraven,
I'm sorry about the delay in response to your request. Recent technical issues have slowed our ability to resolve inquiries. I have responded to your email. Please check your email and let me know if the solution I've provided is acceptable. Thank you for your patience!