Order #4794445 incomplete


Customer Service


Hello,

I've ordered the Pathfinder Playtest Rulebook, Flip-mat pack and Doomsday Dawn Adventure. However I've only received the Rulebook. What is the status on my order?

Thank you.

Customer Service Representative

Hello SerLandryThe4th,

We do not have specific tracking numbers for each order provided to us by Amazon Fulfillment Services. You can get updates on where Amazon is with the shipping of the orders in this thread.

I took a look at your order, and on our side everything looks as it should. You should keep an eye out for your Playtest order over the course of the next week. Thank you!


Thank you Sam. I will keep you updated when I receive it.

Have a good one.


Hello,

I still haven't received the Flip-mat pack or the Doomsday Dawn Adventure. Are you sure the package hasn't been lost by this point?

Thank you.

Customer Service Representative

Hello SerLandryThe4th,

Thank you for letting us know. It sounds like it is lost in the post. I have set up a replacement that should be on its way soon. You will be receiving an email confirmation.


Diego Valdez wrote:

Hello SerLandryThe4th,

Thank you for letting us know. It sounds like it is lost in the post. I have set up a replacement that should be on its way soon. You will be receiving an email confirmation.

I have received the email.

Would it be possible to change the shipping address?
specifically to this one,

Félix Quintal Lagrois
Celibec
3550 Boul Gene-H.-Kruger
Bureau #200
Trois-Rivières, QUÉBEC G9A 4M3
Canada
819-266-6757

Our business moved so the package is currently being sent to my previous offices.

Customer Service Representative

Hello SerLandryThe4th,

I have updated the shipping address. You will be receiving an updated email confirmation reflecting this change. Please look it over and let me know if any changes need to be made.


I have received the email.

Thank you very much.
You have been nothing but helpful.

have a good day.

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