Wrong Payment Method and Wrong Item Delivered


Customer Service


Can you switch my pending payment to my new card that is used for my subscriptions, please? It won't budge.

Also, I was sent the wrong dice tray. I ordered the Pathfinder Dice Tray, but I received the Star Finder dice tray. Do I need to send it back to receive the correct one?

Customer Service Representative

Hello Whitehowl79,

I have updated the payment method attached to all 3 of your pending orders. It authorized successfully and the order that is ready to go should be on its way soon.

I have also added a replacement Starfinder dice tray to the order, so that will be shipping along with it.


Diego Valdez wrote:

Hello Whitehowl79,

I have updated the payment method attached to all 3 of your pending orders. It authorized successfully and the order that is ready to go should be on its way soon.

I have also added a replacement Starfinder dice tray to the order, so that will be shipping along with it.

Oh no! Sorry if I wasn’t clear.

I mean to say they need to send me the Pathfinder Dice Tray.

Customer Service Representative

Hello Whitehowl79,

That was a typo on my part. It is the Pathfinder dice tray that has been put on the order.

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