my preoder

[piperrepip]

my order number is 4785287 i was wondering on the status it says pending, does this mean the payment went through or not? im curious because the credit card im using might not work and id like too kno before the first so i can make different arrangements. the order wont need to be changed at all either.

[Sharaya]

Pending means the order was successfully submitted into the system.
It will show as pending until it is processed for shipping.

The payment will be processed when it shipped (in this case, probably sometime in late July).

You should be able to change the payment method attached to the order through the My Payment Methods page until May 1st. If you need to change it after that, please let us know.

Alternatively, you can also buy a gift certificate in an amount to cover the order and apply that to your own account as store credit. Once the store credit is there, we can apply it to the order, so the order will use the store credit when it ships.

Thanks!
~Sharaya

[piperrepip]

the payment needs to be slightly changed slightly (just 1 letter needs to be changed lol)

[Diego Valdez]

Hello Piperrepip,

Were you able to get this updated or do you need us to do it? If so I will need to know what letter needs to be changed and what it needs to be changed to.

[piperrepip]

Diego Valdez wrote:

Hello Piperrepip,

Were you able to get this updated or do you need us to do it? If so I will need to know what letter needs to be changed and what it needs to be changed to.

under the name of the credit card holder it should be Catherine J Piper

instead of Catherine Piper, just forgot the initial in the middle.

[Katina Davis]

Hello piperrepip,

No problem! I've added the J in there, so things should be all set now. If there is any trouble getting the card to process, then you should receive an email to let you know and we'll be glad to help out with that. Just don't hesitate to ask if there are any further questions you may have in the meantime.

Thanks!
-Katina

[piperrepip]

so the card was declined due to insufficient funds, its because the payments we have made to the card have not gone through yet. i was wondering if you will be continually attempting to charge the card or if you will be waiting for me to say when the payments have gone through?

[Sharaya]

We will be trying cards again periodically, but the system has to know that it need to try again. Please let us know when you're ready for us to try again.

Thanks!
~Sharaya

[piperrepip]

the payments did go through so your welcome to try again anytime

[Sharaya]

Thanks for the update! I was able to authorize the card successfully. You should see that get finalized tonight or tomorrow.