Notified of updated SFS #1-01, new version not actually available


Customer Service


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Pathfinder Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

I received an email notification that #1-01 has been updated, however my downloads page shows #1-01 was last updated in July 2017.

When I try downloading anyway, I receive the old PDF.


Same here.

Also Special- Quests Into the Unknown doesn't look to have been updated on the download section either. I got and email for that one as well.

Customer Service Representative

Thank you for letting us know. I have pinged the folks who handle the PDFs and am just waiting for them to take a look.

Silver Crusade

Recently, sometimes files have gotten updated without the date changing. If you download it, might be the updated version anyway.


Pathfinder Starfinder Society Subscriber

In this case, the e-mail said that they changed a single number. The "new" version did not have that new number soon after I got the e-mail last night.


Pathfinder Starfinder Society Subscriber

Tonight I get "The requested URL /download/128288/v5748aid7r82c/v5748btpy9tsw/StarfinderSocietyRoleplayingGu ildScenario1-01TheCommencementPDF.zip was not found on this server." when I try to download it.

Edit: I signed out and back in. The size of the file has changged, but not the numeric value mentioned in the e-mail.

Paizo Employee Customer Service Representative

Hey folks,

Thanks for keeping us updated! The person who handles issues with PDFs is out of the office until midway through next week, so we should be able to start exploring resolutions then. Just let us know in this thread if there is any other pertinent information that may help out.

Thanks!
-Katina


Pathfinder Starfinder Society Subscriber
Wismac wrote:

Same here.

Also Special- Quests Into the Unknown doesn't look to have been updated on the download section either. I got and email for that one as well.

That PDF appears to have been updated in accordance with the e-mail. The only discrepancy for that PDF is the lack of update to the "date download last updated".

SFS 1-01 The Commencement was also updated (as there was a slight change to the file size) but the content change listed in its e-mail was not made in the new PDF.


Trying to download Commencement now gives "was not found on this server." error

Clicking the "having a problem downloading this file" link, fixes it and the file downloads, but it is still not the updated file.


Pathfinder Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber
Katina Davis wrote:

Hey folks,

Thanks for keeping us updated! The person who handles issues with PDFs is out of the office until midway through next week, so we should be able to start exploring resolutions then. Just let us know in this thread if there is any other pertinent information that may help out.

Waited a week, tried again, still receiving the old PDF for SFS #1-01.

Paizo Employee Customer Service Representative

Hey folks,

Our tech team has been swamped with issues recently, so it looks like this may not have a resolution yet. I've brought it back to their attention, but I'll have to check back in on Monday to see if it's been fixed. Thank you so much for your patience! We'll get you some info as soon as we can.

Thanks,
Katina


Checked again today. Still not updated.

No worries, just touching base again.


Pathfinder Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Its been over 3 weeks now.

The "Last Updated" date has been fixed but its still serving the old PDF.

Note that this scenario is on the schedule for PaizoCon so if its not fixed soon, this will create extra work for coordinators/GMs at PaizoCon to fix the chronicle sheets by hand.

Silver Crusade

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Pathfinder Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Charter Superscriber

So, any news on this?


Pathfinder Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Customer service hasn't posted but it appears the PDF has been fixed.

It would have been nice to get an email announcement.

Customer Service Representative

I asked about the PDF again late last week. I was told they were working on it, but no one let me know it had been fixed, so I didn't update the thread. My apologies.


Pathfinder Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Since this started with an email announcement that a new version is available, it'd be nice if an email was sent out letting everyone know they can now download the corrected PDF.

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