Cannot get cancelled card change changed for subscriotion, no response to emails to customer support

[Prototheca]

My credit card on file was hacked and locked about the time my subscription was due to ship for Order 4759868 . I have updated my subscription account to the new card, but when I try to retry the billing it will only charge the old card. I emailed customer support and told them my issue, and received a canned email telling me to update my card, which I had already done (and informed them of such in the email).

So, can this be fixed, or should I just cancel my subscription?

Thank you

[Diego Valdez]

Hello Prototheca,

I have attached the new payment method to your order. It authorized successfully so everything looks good now.

[Prototheca]

Thank you