Charged Twice For Something I Didn't Even Get


Customer Service


Hi, I was trying to purchase a pdf on this site (this one, specifically: http://paizo.com/products/btpy9b20?Animal-Races-Clan-of-the-Deer)

It said my card was declined, but when I checked my bank statement you guys had charged me twice? And I didn't even get the pdf. I would like the charges retracted, please.

Screenshot: https://i.imgur.com/rUdK5Jw.png

Customer Service Representative

Hello Billy,

You have not been charged.

Your card is being declined due to failing the address verification system. Usually this happens when the billing address attached to the card does not match what the bank has on file for it.

Each time you tried to submit the order your bank was pinged to make sure the card was valid. When this happens most banks will put a temporary hold on the funds, which can look like a pending transaction on your end. Because the card was declined we cannot finalize those authorizations. If not finalized authorizations expire and the holds are released. How long that takes is entirely up to your bank and not something we can control.

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