Order 4598058


Customer Service


Hello,

This order has been pending since Nov 26th.

Is this normal to take this long to process? It's my first order with your company...

Thank You,

Waxx

Customer Service Representative

Hello Waxx,

Your order is being held up by one of the miniatures. Malek Necromancer is on backorder so the order is waiting for it to be available before shipping out. If you'd like I can separate it out to its own order so everything else can ship, or cancel it to the same effect.


Diego Valdez wrote:

Hello Waxx,

Your order is being held up by one of the miniatures. Malek Necromancer is on backorder so the order is waiting for it to be available before shipping out. If you'd like I can separate it out to its own order so everything else can ship, or cancel it to the same effect.

Yeah. You can just drop the necromancer. I'll pick it up at a later date. Please ship the remaining items. Thanks.

Customer Service Representative

Hi Waxxdemon,

Thanks for the update. I've cancelled the necromancer from the order. You should get an updated order confirmation email. We'll get the rest of the order on the way as soon as possible.

Thanks!
~Sharaya

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