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Hello!
I just made this order for the second Strange Aeons Syrinscape set, and the My Downloads page lists a link to "Click here to fetch serial number". When I click it all that happens is the Downloads page reloads, still with a link, but no serial number. A little searching has shown that problems similar to this are unfortunately common, so I assume I will have to wait for someone at Paizo to contact Syrinscape, get a serial number from them, then email it to me? I had absolutely no problems with the first set, so was a bit surprised when this came up.
Anyhow, thank you in advance for any help provided!
Hello AsmodeusUltima,
Thank you for letting us know. I have sent an email to Syrinscape. As soon as I hear back from them I will be passing a serial number along to you.
Hello Andrew,
Thank you for letting us know. I have done the same for you.
I alerted the webstore team with the first issue so they could look into the product, but now that we have seen this with at least 3 different soundsets I have also alerted the tech team so they can look for a larger issue.
Hello Shannon,
I have emailed Syrinscape. As soon as I hear back from them I will get the serial number to you.
I have also encountered this issue when I purchased the soundpack for The Dragon's Demand Pathfinder Module.
Thanks,
It sounds like one of my coworkers helped you with this on the phone earlier today.
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Hello!
I just made this order for the second Strange Aeons Syrinscape set, and the My Downloads page lists a link to "Click here to fetch serial number". When I click it all that happens is the Downloads page reloads, still with a link, but no serial number. A little searching has shown that problems similar to this are unfortunately common, so I assume I will have to wait for someone at Paizo to contact Syrinscape, get a serial number from them, then email it to me? I had absolutely no problems with the first set, so was a bit surprised when this came up.
Anyhow, thank you in advance for any help provided!
Send an email for me as well!
: )
Customer Service Representative
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Hello!
I just made this order for the second Strange Aeons Syrinscape set, and the My Downloads page lists a link to "Click here to fetch serial number". When I click it all that happens is the Downloads page reloads, still with a link, but no serial number. A little searching has shown that problems similar to this are unfortunately common, so I assume I will have to wait for someone at Paizo to contact Syrinscape, get a serial number from them, then email it to me? I had absolutely no problems with the first set, so was a bit surprised when this came up.
Anyhow, thank you in advance for any help provided!
Send an email for me as well!
: )
Hi Longtooth, I've sent in a request for you and I will follow up via email once we receive a response.
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Customer Service Representative
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In order to not lose requests in the shuffle of messageboard responses, I'm going to be locking this thread.
If you are experiencing a similar problem, please click here to create your own thread.