Same thing happening to me, and it's my birthday. Can't spend my birthday money, :(
Tried earlier today to put in an order. Says payment type not fulfilled or stays red. The 3rd step will not accept any of my cards.
Same thing happening to me. Attempted on Chrome and Firefox.
Hello Corax,
I responded to your post about this in another thread. I don't see a payment method at all on the order.
We can take your information over the phone to place the order. You can reach us at 425-250-0800 between 10am and 5pm pacific time, Monday through Friday.
Hello Mulgar,
I can see an item in your cart, but I don't see a payment method attached to it. I don't see one on your account at all. If you add a payment method on the Payment tab do you still have the issue?
Hello Hammithan,
I see an order placed successfully earlier today. Was that the order you were trying to place?
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Hello Mulgar,
I can see an item in your cart, but I don't see a payment method attached to it. I don't see one on your account at all. If you add a payment method on the Payment tab do you still have the issue?
Just tried again and I am having the same issue. I add my card info on the payment method step and it tells me that my payment method was changed. So I click continue.
When I try to go on to order status and checkout I get a message that says "This order requires a valid payment method." I have tried multiple different cards and continue to get the same message.
When I go to the my account link and add an payment method to My Payment methods I get the same issue. All the steps seem to work but the payment method does not show up.
Hope this helps.
EDIT: I get the same message using microsoft edge or firefox
Hello Mulgar and Corax,
Thank you for the updates. I have let the tech team know so they can investigate. As soon as I have more information from them I will let you know. In the meantime we should be able to input the information manually on our end. Feel free to give us a call between 10am and 5pm pacific time, Monday through Friday and we can get it put in and submitted for you.
Hello Mulgar,
I can see an item in your cart, but I don't see a payment method attached to it. I don't see one on your account at all. If you add a payment method on the Payment tab do you still have the issue?
Just tried again and I am having the same issue. I add my card info on the payment method step and it tells me that my payment method was changed. So I click continue.
When I try to go on to order status and checkout I get a message that says "This order requires a valid payment method." I have tried multiple different cards and continue to get the same message.
When I go to the my account link and add an payment method to My Payment methods I get the same issue. All the steps seem to work but the payment method does not show up.
Hope this helps.
EDIT: I get the same message using microsoft edge or firefox
I seem to have the very same issue.
Hello Franz,
I see the same thing on your account as on the others above. The tech team is looking into the issue right now. I don't have any information on when they will have a fix. In the meantime if you give us a call at the number listed above we can put it in for you on our end and get the order submitted.
Hello Everyone,
I just got some information from the tech team. They are still working out a resolution but they have given me a workaround for those of you who can't or would rather not call us.
If you click on My Account at the top of the page you will be taken to a page with 2 columns of boxes. On the right hand column you will see a box titled 'My Payment Methods'. It's about the 5th box down. Clicking on that will take you to a page where you can see any payment methods you have on file. I believe this should be empty for all of you that have posted on this thread. On the right hand side you will see a box with a couple of buttons in it. In between the 2 buttons it says, "Remember new payment methods by default for future orders". Check that box, then push the 'Change' button below it. Now click the 'Add Payment Method' button in that same box. This will bring up the same box you use to input your card information in the checkout process. Fill that out. After you have added it the page will still be blank, but if you refresh it you should see the payment method you just added. If you go through the checkout process now you will still see the payment method you added that the final step is not recognizing. Click the button to select a different payment method. You should see the one you just entered as a select able option with a "Use This Payment Method" button next to it. Click that. You should be able to finish the transaction now.
Nope, that didn't help.
For one, I do have a payment method listed, and it's the one used for my subscriptions.
I did check the "Remember new payment methods by default for future orders" box, and entered the same card again, which gave me an error as it was the same card.
Going to the shopping cart again, I can select the card as payment method on big number 2, and it remembers that, but on number 3 it still says "This order requires a valid payment method." in red.
And being from Austria, I can't simply call you. And really, the payment method is on file, you use it every month for my subscriptions, and it's valid for at least another year.
Hello Franz,
The card that was attached to your subscriptions was removed from your account, which is why I can't see any payment methods on your account. What you are seeing on your subscription is cached data from before it was removed. Unless it is updated what will happen is your January subscription will just not generate because the system will realize it is looking at information that was removed and it won't be able to charge anything.
If the information on the card you are trying to use is the same as what you're seeing on your subscription, I can create the payment method for you.
Attempting to make a purchase today (I have made many over the years), I encountered a technical problem.
On page two, payment, I have everything all set and it looks good:
But when I get to page 3, it has "forgotten" the information from page 2!
This happens with three separate browsers, and with two separate credit cards (and yes, I have checked, my primary CC is working fine and has no holds on it or anything).
Many thanks, Scott
Hi, I'm also attempting to make a purchase today and received, "this order requires a valid payment method." And I'm using my debit visa credit card, which has been used in the past on this website to purchase items.
I also followed the steps suggested in my account in creating a payment method, but afterwards, it doesn't retain the information, reading no payment method.
Hi Toxicsyn,
I'm sorry to hear that's giving you trouble. Please send us an email to confirm the last 4 digits and expiration date of the card you are trying to use, and we should be able to try to submit the order for you.
Thanks!
~Sharaya
Attempting to make a purchase today (I have made many over the years), I encountered a technical problem.
On page two, payment, I have everything all set and it looks good:
But when I get to page 3, it has "forgotten" the information from page 2!
This happens with three separate browsers, and with two separate credit cards (and yes, I have checked, my primary CC is working fine and has no holds on it or anything).
Many thanks, Scott
I'm still having this issue.
Sorry! It sounds like this should be fixed in the next website update, but I'm not sure when that is happening.
Unfortunately, there doesn't seem to be a work around in the meantime.
If you want us to try to submit the order for you, please confirm that the items you want are in your shopping cart, then send us an email to confirm the last 4 digits of the card you want to us, and the expiration date, and we'll see if we can do some poking and prodding to get the order submitted.
