Order 4552680 never arrived.


Customer Service


My order never arrived, I've already had contact with the postal office, the postal service and with customs. I'm kinda frustrated right now because most of it were gifts which is why I paid for priority shipping.

I would like to cancel everything in the order, except for the replacement starfinder book. Also please cancel my subscription, it's quicker for me to just order a copy locally.

Customer Service Representative

Hello Brawldennis,

I'm sorry to hear your package never arrived! I have issued a refund for the items to your original payment method. You should be able to see it as soon as your bank processes it.

I have set up a new replacement for the Starfinder Core Rulebook which should be on its way to you soon. You will be receiving an email confirmation.

Lastly your subscription has been cancelled. You will be receiving an email confirmation.


Thanks for the help, but my order was only partially refunded for some reason.

Customer Service Representative

Hello Brawldennis,

Thank you for letting me know. It looks like the system didn't calculate the shipping when issuing the return. I have made sure it is returned and you should see it as soon as your bank processes it.

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