A real problem and not getting resolved


Customer Service

Grand Lodge

Hi
I recently sent emails to get a problem or two resolved. I posted on here and someone said I would get a quicker response if i called.

I called two days in a row, left messages and didn't get a real person.

I am unhappy that the wrong item was shipped to me and want to correct it and I want to cancel another before it ships.,

How can i get in touch with customer service. Email isnt working and apparently the phone doesn't get through to them either.

Customer Service Representative

Hello James,

We have a very large backlog of emails and are working to get all of them replied to in the order that they were received. Our phones are open between 10am and 5pm pacific time, Monday through Friday.

One of my coworkers already responded to your emails a few hours ago.

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