Order #4524426: Wrong shipment cost

[Nullpunkt]

Dear customer service,

I just received my order confirmation for this month AP shipment. It also included the replacement Starfinder HC for the faulty one I purchased here. When I was told that it will be replaced, I was promised that I would not have to pay extra for shipping but now the order lists 50+$ for shipping.

I hope something got overlooked, here.

[Clavicus]

I have a similar problem with my order 4549827. You charged me $40.55 for the shipment including the replacment and my monthly AP. Would be glad, if you could correct that before shipping!
Greetings, Clavicus

[Sharaya]

Nullpunkt wrote:

Dear customer service,

I just received my order confirmation for this month AP shipment. It also included the replacement Starfinder HC for the faulty one I purchased here. When I was told that it will be replaced, I was promised that I would not have to pay extra for shipping but now the order lists 50+$ for shipping.

I hope something got overlooked, here.

Sorry about that! It looks like something malfunctioned.

I've split your orders up and you should get a couple of order confirmation emails.