I again ordered a PDF and yet again I did not find it in my download WTDH is going on
PS Also your phones seem to be down
Hello Krenn,
Your card is being declined because it is failing the address verification system. Usually this means that the billing address attached to the card does not match what the bank has on file.
What you are seeing are not charges, they are authorizations. Each time you tried to submit the order the bank was pinged. When this happens most banks will put a temporary hold on the funds, which can look like a pending transaction on your end. Because the card was declined we cannot finalize those authorizations. If not finalized authorizations expire and the holds are released. How long that takes is entirely up to your bank and not something we can control.
I have issued authorization reversal requests. These tell the bank that we cannot finalize the authorizations and they can release the holds. They should be able to see those right away, but again, how long it takes for them to remove the holds is up to them.
Thank you for letting me know about the phones. We have been receiving and answering calls all day, but I will let someone know to look into it.
Ok I just checked with my Bank and while I am still unsure as to what the heck is going on at your end but take out the address with the P.O. box
Thank you because my address with the bank is Road one
Hello Krenn,
I have removed the address with the PO Box and added the other address as your billing address. This resolved the issue and I was able to successfully submit the order. You should have received an email confirmation and you should be able to see the PDFs on your My Downloads page now.
|
| 1 person marked this as a favorite. |
Now that Lord Krenn's issue is resolved, I'd like to hijack this thread:
You guys know when an order fails the address check; obviously, because you don't process the order. So, why don't you automagically email the customer and tell them that?
This issue comes up in the CS forum ~37 times a week. It would seem to head a lot of these threads off if you'd send a nice email that said something like the order can't be processed because the address verification failed, this is the most likely reason, you can fix it by changing your address, and that "charge" you see in your account isn't really a charge, it's an authorization, and so forth.
-Skeld
It supposed to notify people of problems in the check out process, but there seems to be something broken