Starfinder Core Rulebook binding problems

[threebeandad]

Hello,

I sent an email to customer service about the binding on my book on Oct. 10th but have not gotten a response, so I figured I would post here as well. The signatures have pulled completely free from the spine and only the endpapers are keeping the cover on the book. Can I get this replaced? Thanks,

Mike

[Diego Valdez]

Hello Threebeandad,

We have received your email. We are working through a very large backlog of emails and just have not got to yours in the inbox yet. We will be able to replace your book as soon as we do.