Binding Issues

[nuttallfun]

I purchased three core rulebooks and a limited edition, and all but one have the binding issue where they have separated from the backing. I sent an email with pictures and received an automated response saying you're really busy. This, I understand, and I'm not trying to nag or rush a response, but I wanted to know if there is anything else you will need from me so that I can get replacement copies. I read the blog post that says the limited edition reprint won't happen until mid November. Will the core books be shipped at the same time? I feel like doing that would save you guys money, so I'm good with that, just curious.

[Diego Valdez]

Hello Nuttallfun,

We did receive your email. It has everything we need. We are currently working through a very large backlog of emails so it may take some time to get a reply, but you will get a response as soon as we get to your email.

[David knott 242]

What does it mean if I sent an e-mail and did not get an automated response? Should I try again?

[Diego Valdez]

Hello David,

We got your email. The auto response has some conditions built into it so it doesn't start an infinite response loop with things like automated out of office replies. It may be that something about your email suggested to our mail server that it didn't need to send you one.

[Warmaster06]

I sent in an email and got no response either. basing on what replay david received i assume they i just did not get one for same reasons.