Starfinder Core Rulebook Binding Issue

[OrginalWoozywyvern]

Dear Customer Services @ Paizo

Hi, I recently purchased a copy of Starfinder Core Rulebook through Amazon in the UK. Great ruleset by the way, really enjoying it.

However the binding on my book has come away, which I think several others have had a problem with. (Particularly frustrating as it seemed to take Amazon an age to get the books here in the UK).

Is it possible to get a replacement please to the UK? (I have also emailed about this with a photo).

Many thanks

Mark Smith
United Kingdom

[Sharaya]

Hi Mark,

Thank you for letting us know about the binding issue with your Starfinder Core Rulebook. Unfortunately, this is an issue we’re seeing more frequently than is typical for a normal print run, and we recently posted a blog detailing how we will be handling this issue. You can read the blog here: http://paizo.com/paizo/blog/v5748dyo5lk4w?Bound-and-Determined

Here is an excerpt from the blog, detailing how to proceed if you purchased the book from another retailer:

• If you bought it from a store, return it to that store by Friday, October 27. You should be able to get an exchange from them or reserve a replacement if the retailer is out of stock. They will in turn receive an exchange or credit from the distributor they bought it from, and the distributor will do the same with us. (We have already contacted our distributors regarding this issue, so your store should be able to work with them to address this issue.) If your store remains unable to help you let us know at [e-mail]; include the store's name and location so we can work with our distributors to ensure everyone is on the same page.

We recommend at least checking with Amazon first:
"Since it's a manufacturing error, still give it a go to get a refund or an exchange via Amazon even if it's outside of the return window. If they give you a hassle about it, please let customer service know."

I hope this helps! If you are unable to have the issue resolved via your retailer, please let us know, preferably by following up on your email that you already sent. We're taking care of these requests by email and are doing our best to work through them in the order they are received.

[OrginalWoozywyvern]

Hi Sharaya - thanks for the response. I have contacted Amazon here in the UK and they do not have stock, so suggest I return the book for a refund. I don't want a refund I want a book I can use. Is there any help Paizo can offer please?

[Diego Valdez]

Hello OriginalWoozywyvern,

Please send a picture or 2 of the bad book to [e-mail] along with a good shipping address. Please keep in mind that we are working through a very large backlog of emails so it may take some time before you hear back.

[Diego Valdez]

Oh, I see you already sent an email with the pictures. We did receive it.

[OrginalWoozywyvern]

Hi - i just wanted to check in and see if there was any more news please?

[Diego Valdez]

Hello OriginalWoozywyvern,

We did receive your email. We have a very large backlog of emails and are working to get them all responded to. It may take some time but you will receive a reply as soon as we get to yours in our inbox.

[OrginalWoozywyvern]

Hi I have replied to an email you sent but a week ago but no response back yet. Any further news please? Amazon here in the UK are not being overly helpful.