| 1 person marked this as a favorite. |
Hi there,
I am trying to purchase a Pathfinder Adventure Path subscription (and add Azlant volume 1 book and PDF)...
But, its saying my payment method is declined. However, my bank is now showing two pending charges.
Is there a way to correct this? I don't want two subscriptions.
Thank you!
| 1 person marked this as a favorite. |
I'm not customer service, but I think I can tell you what's happened.
What you are seeing are authorizations, not charges. See Paizo's FAQ for what those are.
When you try to make a purchase, their system checks with your bank to see that the funds are available. Your bank puts a temporary hold on the funds, pending completion of the transaction. That's probably what you are seeing. When Paizo customer service gets in on Monday they can get your funds released faster, though the actual speed of processing that depends on your bank's procedures.
The problem is almost certainly that Paizo's payment processor is finicky to the point of certifiable paranoia about the address you provide being an exact match for the address on file at your bank for the card you used. It absolutely must match, even to the point of not accepting abbreviations for street types or states if those are spelled out completely without abbreviations in the bank's address for you. Best way to be sure is to type in your address directly copying from a bank statement for that account, right down to the full stops.
(Mind you, when I say it's paranoid, I have to admit I don't actually mind that where my money is concerned. Better safe than sorry, though it's a pain to set up right in the first place.)
The result of the address not matching is that Paizo can't complete the transaction, and those authorization holds on your funds sit around for a while until they expire, or someone at Paizo manually sends a notification to the bank that the hold is no longer necessary because the transaction could not be finalized.
If there's something else going on than what I suspect, then Paizo customer service will be able to help you sort it out after the weekend when they're back in the office.
Edit: Corrected typo in link.
| 1 person marked this as a favorite. |
Hi Kiraya TiDrekan,
It looks like Paul Ryan's guess is correct.
I've submitted some authorization reversal requests for the declined attempts (this will let your bank know they can let go of the hold on the funds).
Before trying again, please double check that the billing address attached to your card on our site matches EXACTLY what your bank has for you (including capitalization, abbreviations, etc.)
If you have any further questions, please let us know.
Thanks!
~Sharaya
Okie dokie. Thank you!