Replacement-books also damaged

[Clavicus]

Dear Paizo-Customer Service,
today I recieved my replacement book. Honestly I was a little bit afraid to open my books and unfortunatly my fears were confirmed.
I am sending you some images of the replacement-books with an email the same time as I post this
The back of my SE is damaged. If it was the standard-edition I wouldn't mind but for a book I bought on top of the regular one to collect it, it's just a total bummer to get it already damaged out of the box.
Sadly, on top of that, the binding doesn't fit in the back so the book is crooked when I open it. This would be sad even with the standard edition, but with the SE its a killer for me.
The standard-edition book has the same problem wirt the binding like the books of my first order. After looking through the book only one time it already starts to tear the same way the other books did. I think its clear, how this book will look like after one evening of actual use.
I appreciate the fast and generous sending of replacements, but have to say, that the quality hasn't improved. On top of that, you charged me with 62 Dollars of shipping costs which I would be ok with, if the books would be in good quality. This way, its burned money for me...
If you would consider another replacement, I would be very happy to wait for the second printing of both books in november and would really appreciate it, not paying another 62 Dollars of shipping.
Is that possible? If not, which other options do I have?
Sorry for long sentences, must be a german-thing ;)
Greetings from Germany,
Clavicus

[Clavicus]

It's about Order 4404703. The initial order with the first damaged books was 4375190.

[Clavicus]

Sorry for multipost, but after rereading my post the tone seams a little bit aggro. Be assured that this wasn't my intention :)
I really love your books and your work - one more reason why I would like the perfect content to be in a perfectly bound book :D

[Diego Valdez]

Hello Clavicus,

I'm sorry to hear you got more damaged books! Thank you for the pictures. I can get new replacements set up for you. The standard edition we can replace right away, or wait until the new printing if you prefer. The Limited Edition we are completely out of, but our printer is sending us new ones we can use to replace defective ones. So we will be able to replace that as well, but not until they arrive.

We don't charge shipping for replacement items. I took a look at the order that included the replacements and it looks like it was part of a bug that affected some subscribers this month where replacement items that were in their sidecart had the shipping calculated into the order when it was generated even though it wasn't supposed to. I have manually adjusted it and issued a refund to your original payment method for the difference ($53.78). You should be able to see it on your account as soon as your bank processes it.

[Clavicus]

Hello Diego,
thanks for the fast and positive response! Happy to hear to get a refund on the shipping costs :)
I really would like to wait for the second printing of the core rulebook standard edition too.
Thanks!
Clavicus