Order 4311622 - reserved on credit card again, still pending?


Customer Service

The Exchange RPG Superstar 2010 Top 32

Hi folks,

This one didn't go through a while back but since August 31 there has been money reserved on my credit card for it. The reservation seems to have been renewed a few times but the prder hasn't gone through. I mailed on the 9th to check but haven't heard anything back yet.

The current order should be:

Pathfinder Adventure Path #121: The Lost Outpost (Ruins of Azlant 1 of 6)
Pathfinder Adventure Path #120: Vault of the Onyx Citadel (Ironfang Invasion 6 of 6)
Pathfinder Adventure Path #119: Prisoners of the Blight (Ironfang Invasion 5 of 6) (PFRPG)

Could you check it out, please?

Thanks!

Customer Service Representative

Hello Carborundum,

We tried again last week on September 11, and the card was declined again. I just gave it a try and it authorized successfully so I am asking the warehouse to get the order on its way.

The Exchange RPG Superstar 2010 Top 32

Thanks Diego!

According to the bank it was reauthorized last week; maybe they didn't cancel one before the other went? There wasn't quite enough room for twice as much :blush:

Thanks for trying yet again :)

Customer Service Representative

Hi carborundum,

That is possible. Some banks/card companies will try to open things as new transactions, instead of trying through the old one.

Thanks!
~Sharaya

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