Starfinder Binding... X2

[Dagonus]

Couple questions here. How can I tell if a book is a first or second printing? I remember seeing someone asked if the replacement bindings would be a first or second printing and the reply was "second" for the purposes of being able to identify which printing the problem related to.

I pre-ordered Starfinder outside of Paizo and it came in but the binding was less than ideal. I noticed everyone else having problems and decided I should probably get mine taken care of in case it continued to degrade due to the known binding issue. I put in for a replacement with the vendor that I got the original from and the replacement binding is probably worse than the original binding. My original binding has pages attached to the binding but the binding separated from one cover. The replacement has the binding firmly attached to the cover, but the pages are releasing from the binding. I haven't yet sent my original back (I have a month to do so and figured there was no need to be without a book during the transit times) but I'm considering sending the replacement back, leaving me with the original book that needed a new binding. I went looking all over what I thought was the appropriate page to see if the vendor simply sent me a second copy of a first printing or if it is a problem with a second printing binding, but I don't see second printing anywhere on the appropriate page. Is it somewhere odd that I'm missing?

Should I send my damaged binding back to the vendor for a second replacement attempt and see if their third try is worth it or can I replace through you guys to ensure that it's a better second printing binding?

[Sara Marie]

Dagonus,

We are planning a comprehensive post as soon as we have the last few details wrapped up with regards to what to do for damaged bindings for the Starfinder Core Rulebook for persons who purchased through non-paizo.com retailers. If your month to send the original book back is closing soon, you may want to contact them and let them know the replacement was worse than the original. If you still have a while to ship back the original, I would recommend waiting until we make an official, comprehensive post and everyone from distribution, to retailers, to purchasers are all on the same page.

thanks
Sara Marie

[Dagonus]

Thank you for the response, Sara.

I have some time on that. You say "soon"; should I expect to see a comprehensive post in the next few days or a week? I remember hearing something about a blog post that was going to refer to it. Is that what you are referring to or will there be an announcement elsewhere? I just want to make sure that I am looking in the right place to be on that page.

Thank you again.

[Sharaya]

Hi Dagonus,

The blog went up yesterday.

If you have any questions, please let us know.

Thanks!
~Sharaya

[Dagonus]

Hi Sharaya,

Per Sara Marie's suggestion I returned the replacement book as the original and went to return the original again with the vendor (Amazon) so that I could get a book that doesn't have a damaged binding. Since the blog post indicated that returns should go through the vendors, I went to do that the other day and found that Amazon is no longer listing your book as available through them; only through 3rd parties, which means they won't replace it or schedule a replacement, despite the known manufacturing problem. Amazon also isn't allowing the book to be ordered on wait through them either. They are showing it as though they don't intend to carry it. The Paizo blog post says if there's any issue to contact you guys.

Can you guys tell Amazon to take replacement requests for your book so that replacements can be had (Which is a shrinking window)? or will you handle replacements for Amazon books? I imagine someone else must have ordered through Amazon. Have you guys spoken to Amazon already?

Thank you,

[Diego Valdez]

Hello Dagonus,

We have a new print run on its way and it will be in distribution and available to retailers, including Amazon, as soon as it arrives. Retailers should be able to handle exchanges through the supply chain. If they cannot we can work directly with you. So when you contact Amazon, if they cannot work with you let us know.