My payment for this order is being declined. However I have contacted the card provider and they tell me that all 3 attempts to process the transaction (2 by yourselves and once by me) were accepted at their end so the card company transferred money out but was not accepted by the Vendor system, so at the moment I have paid 3 times but the cash has gone nowwhere and will return to my account.
Unfortunatly this means that as far as I and barclaycard are aware the problem is with Paizo's system and as far as I can tell my card still works on other systems
Your card is being declined by our credit card processing system because it is not passing the address verification check. This means that there is something different between the billing address that is listed for your card on our site compared to what your bank has on file for you, so our card processor is declining it for security reasons. While your bank may be willing to open these attempts as pending authorizations, we will not be able to finalize any charges through them. These are just temporary authorizations that will expire from your account. More details about our billing and payments can be found here: http://paizo.com/paizo/faq#v5748eaic9n0t
I have submitted authorization reversal requests for these attempts. This should notify your bank that we will not be finalizing any charges through those and they can release any holds they may have on the funds. In most cases, those should be reversed in about 1 business day, but it may take 1 to 5 business days, depending on your bank.
Before trying again, please double check that the billing name and address on your Paizo.com account exactly matches the billing address on file with your bank. Our credit card processor can be picky, so please double check things like capitalization of letters, abbreviations, etc.
If you are having trouble updating it on your side of the system, feel free to send your address (exactly as your bank displays it) via email, and we can make the correct changes on our side of the system.
Thanks!
~Sharaya
Doh!
I am being stupid, I changed the Billing address of the card this week but not on this website.
I will update the website here and then it should work
I seem to have a problem updating the Billing address it should be the same as the delivery address now
[REDACTED]
Thanks
Hello JohnHawkins,
I have updated your billing address to match your shipping address. The updated information authorized successfully and your order should be on its way soon. I sent you a new email confirmation.
I have also redacted the personal information in your last post.
Hello JohnHawkins,
I have updated your billing address to match your shipping address. The updated information authorized successfully and your order should be on its way soon. I sent you a new email confirmation.
I have also redacted the personal information in your last post.
Thanks