I can't seem to register for Pathfinder Society Organized Play using the Pathfinder Society ID # and confirmation code as written on my card.
I've had the card for at least six months and have played a handful of scenarios and one Adventure Path using the ID #, but only recently realized that I was supposed to have formally registered them online. The character registration page requests my Pathfinder Society ID # and confirmation code as written on the card my GM gave me, but when I enter them, the website says that the Pathfinder Society ID # is invalid.
Any assistance in resolving this matter would be greatly appreciated :) Thank you!
Customer Service Representative
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Hi jaqattaq,
Thanks for letting us know! I'm not exactly sure what could be happening with this. If you'd like to send an email to customer.service@paizo.com with the Society number and confirmation code in it (or just a picture of the card), we can take a look to see if things match up in our system.
Just let me know if there are any further questions we can help out with in the meantime.
Thanks!
-Katina
Hi jaqattaq,
Thanks for letting us know! I'm not exactly sure what could be happening with this. If you'd like to send an email to customer.service@paizo.com with the Society number and confirmation code in it (or just a picture of the card), we can take a look to see if things match up in our system.
Just let me know if there are any further questions we can help out with in the meantime.
Thanks!
-Katina
I sent an email on 29 August to that address along with a photo of the card and the same message as I've posted here, but I've yet to receive a response. :(
I'm sorry for the delay in responding to your email. We have been receiving an extremely high volume of inquiries and have been short staffed for various reasons, so we're trying to catch up on the backlog as quickly as we can. We'll get to your email as soon as we can!
Thanks!
~Sharaya
I'm sorry for the delay in responding to your email. We have been receiving an extremely high volume of inquiries and have been short staffed for various reasons, so we're trying to catch up on the backlog as quickly as we can. We'll get to your email as soon as we can!
Thanks!
~Sharaya
I don't mean to be that person, but - ought I send another email? I've yet to hear a reply to the first and given the length of time it's been, I'm beginning to wonder whether it went through at all. Thank you!
Hello Jaqattaq,
You do not need to send another email. We have received yours. We have received an extremely high volume of emails and are catching up on the backlog as quickly as possible. We'll get your email taken care of as soon as we get to it.
Hello Jaqattaq,
You do not need to send another email. We have received yours. We have received an extremely high volume of emails and are catching up on the backlog as quickly as possible. We'll get your email taken care of as soon as we get to it.
Excellent, thank you!
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I too am waiting for a response from Customer Service to address similar issues with a society number.
Would it be possible to post when you getting close to caught up?
Then I'll know that my email did get to your mail boxes, and I should resend.
Thank you!
I hope everything is ok with you and yours, and that the reason you are short staffed is for all good reasons (like vacations, maternity leave and etc.)
Hello Thes,
We did receive your email. We are working through the backlog of emails as quickly as we can. You'll be getting a response as soon as we get to yours. Keep in mind that the website is for personal tracking, the Chronicle Sheets are what you need and what any GMs are going to need to see if their is something they need to check. So you can keep using the number at organized play games while the website stuff gets sorted out.
Excellent, thank you!Hello Jaqattaq,
You do not need to send another email. We have received yours. We have received an extremely high volume of emails and are catching up on the backlog as quickly as possible. We'll get your email taken care of as soon as we get to it.
So, it's been over a month and I still haven't heard back. I understand things have been busy, so would it be easier to just register myself for a new code and ask my GMs to edit their entries to reflect it?
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Customer Service Representative
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Hi jaqattaq,
Thanks for letting us know! I've taken a look and it seems that Sharaya responded to your email on 9/12. From what I can tell, it seems that there was an issue with the number being registered to another player, and she passed on the email to pfsreportingerrors@paizo.com to see if they could provide any insight on the issue. If the entries do need to be edited, I believe that it would have to go through PFS Reporting Errors.
Is that the address you haven't heard back from, or did you never receive the email from us on 9/12? I know that the pfsreportingerrors email can get a bit backed up as well, but the email should be in their queue. Just let me know if there's anything else I can assist you with in the meantime, and I'll be happy to do so.
Thanks, and have a great day!
Katina
Hi jaqattaq,
Thanks for letting us know! I've taken a look and it seems that Sharaya responded to your email on 9/12. From what I can tell, it seems that there was an issue with the number being registered to another player, and she passed on the email to pfsreportingerrors@paizo.com to see if they could provide any insight on the issue. If the entries do need to be edited, I believe that it would have to go through PFS Reporting Errors.
Is that the address you haven't heard back from, or did you never receive the email from us on 9/12? I know that the pfsreportingerrors email can get a bit backed up as well, but the email should be in their queue. Just let me know if there's anything else I can assist you with in the meantime, and I'll be happy to do so.
Thanks, and have a great day!
Katina
I don't appear to have received the email from 9/12 at all - I've checked my spam trap and my trash, and nothing turns up from any address associated with Paizo. :( I wonder what happened? I've never had issues like this with gmail before. In any case, I'm glad to see that it's being addressed. Do I need to take further action on my part, or is this a matter of waiting for an email from PFS Reporting Errors?
Thank you again for your time!
Hello Jaqattaq,
I have sent you a copy of the email sent on September 12. pfsreportingerrors@paizo.com should have everything they need to get it taken care of. I want to mention though that they are a bit backed up as well.
Hello Jaqattaq,
I have sent you a copy of the email sent on September 12. pfsreportingerrors@paizo.com should have everything they need to get it taken care of. I want to mention though that they are a bit backed up as well.
I've just received the copy of that email and it landed directly in my inbox - thanks for passing it along! :D I'll get the PFS Reporting Errors address on my whitelist too, so I can keep an eye out for it. Thanks so much!