Starfinder Core Rulebook Binding failure

[Ironwedge]

Hello, I bought the Starfinder core rulebook recently and it has come apart. I already sent an email with photos attached twice this week, but I have not heard a reply. I read on here in other posts that Paizo is replacing bad books. Is this correct? Or should I contact the store I bought it from? Please advise.
-Joseph Williams

[Sharaya]

I’m sorry we haven’t been able to get to your email yet. We have been receiving an extremely high volume of inquiries and have been short staffed for various reasons, so we're trying to catch up on the backlog as quickly as we can.

If you ordered it from us, we appreciate your patience and will get you taken care of as soon as we can.

If you ordered it from another retailer, your first step should be to work with that retailer for an exchange or replacement (they should then be able to get a replacement or credit from their distributor, who gets a replacement or credit from us).

Thanks!
~Sharaya