$90 and Still No PDF to Speak Of

[Ross118]

As the title says, I have now been charged on two different cards for a total of $90, with no history of the transactions on the website, no confirmation email, and no ability to download a copy of my Starfinder PDF. I have, of course, still been charged every single time I tried to buy it.

And I've officially missed the first meeting of Starfinder society because of it. Cheers.

[Hawkmoon269]

I am not a Paizo employee, but it sounds like you might be experiencing what is mentioned in this thread.

Paizo's payment processor is very particular about exact address verification. It your billing address on the site isn't the exact same as the one on your credit/debit card, the transaction will fail, but it will do so after an initial authorization.

Sorry to read about you missing out on a Starfinder society night because of the problems you are experiencing. I hope it all gets straightened out for you soon.

[Sharaya]

Hi Ross118,

Looks like Hawkmoon's guess is correct!

For more details:

Your card is being declined by our credit card processing system because it is not passing the address verification check. This means that there is something different between the billing address that is listed for your card on our site compared to what your bank has on file for you, so our card processor is declining it for security reasons. While your bank may be willing to open these attempts as pending authorizations, we will not be able to finalize any charges through them. These are just temporary authorizations that will expire from your account. More details about our billing process can be found here: http://paizo.com/paizo/faq#v5748eaic9n0t

I have submitted authorization reversal requests for these attempts. This should notify your bank that we will not be finalizing any charges through those and they can release any holds they may have on the funds. In most cases, those should be reversed in about 1 business day, but it may take 1 to 5 business days, depending on your bank.

Before trying again, please double check that the billing name and address on your Paizo.com account exactly matches the billing address on file with your bank. Our credit card processor can be picky, so please double check things like capitalization of letters, abbreviations, etc.

If you are having trouble updating it on your side of the system, feel free to send your address (exactly as your bank displays it) via email, and we can make the correct changes on our side of the system.

Thanks!
~Sharaya