| Nate Z |
When you lovely Paizo folks tried to send my August subscription at the end of July, there was an issue with my debit card. It's been resolved, but now 75% of what was going to be in that box has sold out (I pre-ordered a LOT of Starfinder). I was wondering what the protocol is in this exact situation? Will part of my order ship? Will the whole thing wait until the sold-out items are back in stock (meaning a potentially even BIGGER box in September)?
Please know that this isn't intended as a complaint, just curious what to look forward to so I can plan accordingly. Thanks for all of your hard work!
| Diego Valdez Customer Service Representative |
Hello Nate,
All of your items are in their own order, so they are not waiting for September to ship. All of them are available for you now except Adventure Path 1, which is what is keeping the order from shipping. I can move that to your sidecart so everything else can ship, or move everything to your sidecart to ship with your September order. Let me know what you prefer.
Adventure Path 1 will stay in your sidecart until more are available and then ship with the next subscription order once it is.
| Diego Valdez Customer Service Representative |
Hello Nate,
I was going to move the Adventure Path to your sidecart but as Sara Marie mentioned here, we now have one to send you. So I left it in the order and the order should be on its way soon.