First of all, i love the book, and thank you to EVERYONE at Paizo for Starfinder and for enriching my life so much over the years (and by extension my family's).
It is truly appreciated!
Sadly, it appears my Starfinder Core Rulebook has some defective glue holding it in and started to separate almost immediately. Any help provided is greatly appreciated!
I sent a picture via email a short while ago for quality control, but i thought i'd let you know about it here too.
Thanks again! i love almost everything you guys do, keep up the great work, and have a spectacular con!
- Captain "Not Skeld" Yesterday
Dito here on my limited edtion, 4370383. Sent email with photo, left phone message. Nice book, but only the flyliefs are hoding it in as the glue was not holding to the binding out of the box, and the page glue itself is beginning to seperate.
Rodney
I just sent an email with an actual picture, instead of my first pathetic attempt at adding an attachment to an email.
D'oh!
Thanks again for everything you do!
Customer Service Representative
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Hey folks!
The problems with the Limited Edition binding are something that we're going to have to take a look at after our crew starts trickling back in from GenCon, so we can figure out how best to get it resolved.
I've checked in our inbox and I see all of the emails you mentioned. I've flagged them for review when our staff returns. I just wanted to check because it's a bit hard to tell from the picture - Captain Yesterday, is your book the Limited Edition or standard Core Rulebook?
Thanks for your understanding! Just let me know if there are any further questions or concerns that you might have in the meantime, and I'll be happy to help out.
Thanks!
-Katina
It's the standard edition. :-)
Good news everyone!
So, I decided to venture forth onto Office Max where I found some Scotch Quick Drying acid free tacky glue (with a precision tip) and reglued it back to the strip before it got any worse. :-)
So for the low price of 4.99 + tax I was able to take care of it myself, you can't even tell. :-)
I do recommend if others try it to use something long and slender to really get in the middle (I did not) and let it set overnight as the longer it has to dry and bond the better.
It was a little disappointing to have to add on the extra cost, but I can always have the kids open a book binding stand to recoup the cost.
At any rate, it doesn't dampen my enthusiasm in the slightest, thanks for everything!
I'm glad GenCon was such a big success for you guys!
P.S. I'll probably email an after picture in the morning. :-)
So, the glue doesn't seem to be holding up that well.
I'm not sure how many times I can reglue it.
I hate to ask for a replacement, but it was a significant chunk of my income and I don't know how long it will hold up, so if you could replace it that would be greatly appreciated.
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Hello Captain Yesterday,
Thank you for the picture. I have set up a replacement book for you which should be on its way along with your next subscription order.
Hello Clavicus,
Since you didn't buy the books from us your first step should be to see if the store you purchased them from will exchange them for you, as we have steps in place to replace damaged or defective goods through distribution. If they are unable or unwilling to exchange them please let us know.
Hello Captain Yesterday,
Thank you for the picture. I have set up a replacement book for you which should be on its way along with your next subscription order.
Thank you so much! You guys are the best!
Dito here on my limited edtion, 4370383. Sent email with photo, left phone message. Nice book, but only the flyliefs are hoding it in as the glue was not holding to the binding out of the box, and the page glue itself is beginning to seperate.
Rodney
It's been a week and I have not heard from anyone. You all must be slammed! Please let us know what's what.
Rodney
Hello TheGameMaster,
We are pretty slammed. We're working to get caught up with everyone as fast as we can!
I have set up a replacement for you which should be on its way to you soon. You will be receiving an email confirmation.
Hello Clavicus,
I misunderstood your post, I apologize.
I have set up replacements for you which should be on their way to you along with your next subscription order.
So, it turns out the replacement is in a bit worse shape as not only was the glue not attached, but one of the back signatures wasn't fully attached to the others.
Also it turns out when i sent the email yesterday with the pictures, i forgot to reference the order the replacement was part of.
Oopsy doodle!
It was Order 4460972, and if you'd rather wait until the new printing arrives, i totally understand.
No hurry!
Sorry!
Hello Captain Yesterday,
Thank you for letting us know, and for the new pictures. We're working through the email backlog as quickly as we can. We should be able to get a new replacement set up for you as soon as we get to your email. Thank you for your patience!
Thanks!
No hurry, i know you guys must be busy!
Ahoy hoy,
I was hoping you could actually wait to ship a new one until you get a new shipment. At this point i'm not convinced ANY of the first printing will hold up.
And there's only so much crinkling and looking at the spine every time i open it i can handle.
Thanks for understanding!
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Hello Captain,
I have tagged your email so we don't try to ship out a replacement until the second printing has arrived.