Hey,
The postal service that delivered my PACG Magus Deck package, decided to just leave the package outside my door. (In a not all-that trustworthy neighbourhood, on a rainy day). I'm trying to find out which Dutch postal service is responsible for handling this package and I can't find out by info on the box. And since I never saw the delivery person, nor any accompanying note, I'm left with no clue who's responsible here.
Can you check on your side of things who the package of this order has been trusted to? Because I really want this sorted out. I got lucky this time, that nobody stole the package while it was outside, nor that it was ruined by rain, or all the many cases where this could've gone wrong.
If they do this when my Starfinder orders arrive, then yikes!
Thanks
Hello Yerdiss,
I'm sorry to hear you got a damaged item! I have set up a replacement for you which should be shipping out along with your next subscription order.
The package was shipped out standard post. This means that UPS Mail Innovations carried it initially and then handed it off to the local post for final delivery. Since we don't have tracking information for international orders I don't know which service they hand it off to in the Netherlands.
Hello Diego,
Thanks for your reply :) Feel free to remove the replacement, since I was lucky and despite the mishandling, the deck was not damaged (against all odds! *knocks on wood*). Much obliged though!
What I'm trying to do now, is avoid future problems. So I'm trying to figure out which post service messed up so badly, and put in a complaint there. But because I can't for the life of me figure out which service handled the delivery here in the Netherlands.
I've called USPS and UPS Mail Innovations myself to check if they could give me information about which local post service they use. That was... a bad idea. I'll spare you the summary :) Suffice to say that trying to get through to their customer service via international phone calls is a no-go.
Would it be possible for you to contact your postal service to check which local post service they partner with for delivery in the Netherlands?
Hello Yerdiss,
I did some poking around, but I was unable to find which service did the final delivery. In looking at your account it looks like the vast majority of your orders have shipped standard post (I only see one order that did not), so if you have ever seen which delivery service delivered one of your packages that should be the one that delivered this one. My best guess is it was likely the government sponsored postal service (if there is one) as the package would need to go through customs and appears to be transferred before it leaves the USA. Their website suggests they take the packages via truck to a facility (which means the facility would have to be in North America), then transfer it to "Multiple International Postal Authorities", then it travels by plane to "Destination Postal Administration" (I'm looking at "International Mail Process" part of this page).
Hopefully this is at least a little bit helpful.
Hello Diego,
That is helpful, indeed. Delivery on this end has always been handled by the same postal service, though they said they had no info in their system about this last delivery.
Seeing that everything on your end is the same as with earlier deliveries, my current best guess would be, they did the delivery anyway.
Thanks for taking the time to check this for me, it's much appreciated!