Hello!
There was an issue with my payment for this order.
I recently moved, so the address associated with my credit card changed, invalidating my purchase.
As this is a pre-order, I'd like to have my payment processed as soon as possible so I can get the new Starfinder books as soon as they ship out.
I've already updated my payment info, and I sent an email. I've also sent a request to change the shipping address. But I've had no response via email, so I'm trying here as well.
Thank you!
Update: I got an email this morning that payment has been processed.
Unfortunately, it's still going to my parents house instead of my new house.
Is there any chance of updating the shipping address of the second book?
The book that hasn't shipped is the Starfinder Core Rulebook.
Thank you!
Hello Bookrat,
I see 4 addresses on your account and I don't see an email from the email address attached to your account, so I am not sure which address to change it to. I have suspended the order so it does not ship out until we update it. Let me know which address you need it changed to and I will get it changed and lift the suspension. If it is an address already on the account you can just give me the first couple of numbers, if it is a new one you will want to either email me at customer.service@paizo.com or give me a call at 425-250-0800 between 10am and 5pm pacific time, Monday through Friday and I can add it.
Hi Diego. I sent you an email from jdcaldwell.
I also updated my email address attached to this account. As well as deleted all addresses except the two in question (old and new). Thanks!
Hello Bookrat,
Thank you for the update. I got the email and I have updated the shipping address. I am sending you an updated email confirmation reflecting this change. This will only apply to the second package though as the first one has already shipped out. Will you be able to claim that package?
Yeah, it won't be a problem.
The old address is my parents house, so I can drive to get it. They just live over an hour away, and I'm hoping to avoid that drive twice. :)
Confirmation email received. Thank you!