Order #4374545


Customer Service

Franchisee - Game Kastle College Park

First of all, thank y'all for doing what you can. I can't imagine the logistical difficulties inherent in trying to make the first shipment of what's rumored to be a wildly popular game and do the split between GenCon shipping and normal shipping.

I do have an issue with my order and would appreciate your help. My order looks like this:

Order #4374545
Starfinder Core Pawn Collection - Shipped
PF AP The Lost Outpost - Shipped
Starfinder AP Incident at Absalom Station - Shipped
Starfinder Core Rulebook - Not Shipped
Starfinder Flip Mat: Basic Terrain - Not Shipped
Starfinder Flip Mat: Basic Starfield - Not Shipped
Pathfinder Map Pack: Village Sites - Not Shipped
PF Player Companion: Elemental Master's HB - Not Shipped
PF Flip Map: Cavernous Lair - Not Shipped

Can you help me figure out what happened to the others? For what it's worth, I backed the Starfinder stuff from day one, but changed my order over to a subscription on July 27. Don't know if this is helpful or not, but It also marks my order as still being 'Pending' on paizo.com. But the PDFs for the files that were shipped have been made available. But not the the ones that haven't shipped. I'm really excited about playing both Starfinder and the new AP and appreciate any help that you can give me. Thanks!

Dark Archive

I ordered basically the same things and the same things you have shipping I have shipping and the things you don't have shipping I don't have shipping so I would guess it has something to do with how they are packing the boxes.


Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

You're in better shape than me. Only my Starfinder Core Rulebook shipped. All of the rest of my subs haven't.

And I have about as much as you subbed.

Dark Archive

About five minutes ago the rest of my order dropped.

Franchisee - Game Kastle College Park

Paizo, THANK YOU! Not sure if it was this request or just that the order came in two shipments. But, it's coming and I couldn't be more excited! THANK YOU!

Customer Service Representative

Hello Gladior,

Mine all mine...don't touch is correct. There aren't any issues with your order. It is common for orders with more than one package to have those packages ship at separate times. It has to do with how the warehouse streamlines their picking process (each package will have its own pick list). It looks like the other package was processed for shipping just a few minutes ago.

EDIT: I had opened this thread in a new tab, but due to phones by the time I replied to it you had already updated it.

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