
Gladior Franchisee - Game Kastle College Park |

First of all, thank y'all for doing what you can. I can't imagine the logistical difficulties inherent in trying to make the first shipment of what's rumored to be a wildly popular game and do the split between GenCon shipping and normal shipping.
I do have an issue with my order and would appreciate your help. My order looks like this:
Order #4374545
Starfinder Core Pawn Collection - Shipped
PF AP The Lost Outpost - Shipped
Starfinder AP Incident at Absalom Station - Shipped
Starfinder Core Rulebook - Not Shipped
Starfinder Flip Mat: Basic Terrain - Not Shipped
Starfinder Flip Mat: Basic Starfield - Not Shipped
Pathfinder Map Pack: Village Sites - Not Shipped
PF Player Companion: Elemental Master's HB - Not Shipped
PF Flip Map: Cavernous Lair - Not Shipped
Can you help me figure out what happened to the others? For what it's worth, I backed the Starfinder stuff from day one, but changed my order over to a subscription on July 27. Don't know if this is helpful or not, but It also marks my order as still being 'Pending' on paizo.com. But the PDFs for the files that were shipped have been made available. But not the the ones that haven't shipped. I'm really excited about playing both Starfinder and the new AP and appreciate any help that you can give me. Thanks!

Diego Valdez Customer Service Representative |

Hello Gladior,
Mine all mine...don't touch is correct. There aren't any issues with your order. It is common for orders with more than one package to have those packages ship at separate times. It has to do with how the warehouse streamlines their picking process (each package will have its own pick list). It looks like the other package was processed for shipping just a few minutes ago.
EDIT: I had opened this thread in a new tab, but due to phones by the time I replied to it you had already updated it.