Order #4106385: My Adventurer's Guide Never Arrived


Customer Service

Scarab Sages

It was a 3-part order, and while I received the other two parts some time ago all well and good, my Adventurer's Guide, which it says was shipped 5/16/2017, appears never to have made it to me.

Customer Service Representative

Hello I'm,

Your package should have arrived by now, so it sounds like it is lost in the post. I have set up a replacement for you which should be on its way soon. You will be receiving an email confirmation, please look it over and let me know if any changes need to be made.

Scarab Sages

Thank you!

Looking at the E-mail, my only concern is that it doesn't show the P.O. Box # - I've got one of those, but maybe you know that by now.

Customer Service Representative

Hello I'm,

I don't see a PO Box number on your address. Send me an email with it and I can get it added to your address. This is the same address the original order was sent to, so maybe that is why the package never arrived.

Customer Service Representative

Hello I'm,

I looked over your account, specifically at your addresses and I found one of them that does have a PO Box. I have added it to the address. You will be receiving an updated email confirmation reflecting that change.

Scarab Sages

Got it. Looks correct.

Scarab Sages

Package received, and all's well - I blame thank Cosmo!

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