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I just received my shipping notification for my Starfinder Subscription and noticed that I've been charged again. I was already charged 200€ on July 30th during the payment authorisation, and another 200€ right now.
If I understood it correctly, on the payment authorisation the money is put on hold to make sure there is enough to pay it when the time comes, but I have been charged again instead of using that money, and there is no reimbursement either, so effectively I've been charged twice. Is it an error or the refund of the money put on hold during the authorisation may be lagging a bit?
Hello Ladis,
You have not been charged twice. The authorization that was opened on the 30th was expired, so when we shipped the order we opened and immediately finalized a new authorization. Typically banks release the holds when they expire the authorization, so the older hold sure disappear soon, as soon as they release it.
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Hello Ladis,
You have not been charged twice. The authorization that was opened on the 30th was expired, so when we shipped the order we opened and immediately finalized a new authorization. Typically banks release the holds when they expire the authorization, so the older hold sure disappear soon, as soon as they release it.
Ok, I will wait a couple days to give time to my bank in case they need some time to complete that release.
Thanks for the info Diego.
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Ey Diego, i just received the refund for the authorization, so those initial 200€ are back into my account. Everything is ok now.
From now on I know I must make sure to have at least double the cost of that month's subscription costs, as it seems my bank lags a couple of days to return the money from the authorization.
Thanks for your time and for an awesome product like Starfinder.