Status of Subscription in Order 4347952


Customer Service


Adventure Path Charter Subscriber; Pathfinder Starfinder Adventure Path, Starfinder Society Subscriber

With this order, I subscribed to all four physical Starfinder lines. However I find that my subscriptions list doesn't include the Starfinder Accessories subscription, nor does my forum title reflect it. The actual subscription page does say I am subscribed as of today.
I also didn't receive an email notification for the order.
Can someone please check to see if everything has worked properly when I subscribed?

Also, is it necessary to separately purchase the Starfinder RPG Guild subscription before I get the freebie with the Starfinder Superscriber status that doesn't seem to be working for me, or is this automatic?

Customer Service Representative

Hi Paul Ryan,

For the first part of your questions - there is something that needs to be poked/fixed, but we are still working with the tech team to figure out what that is. We'll get that part sorted out once we know.

The latter will be automatic. Nothing else to worry about on that front.

Thanks!
~Sharaya


Adventure Path Charter Subscriber; Pathfinder Starfinder Adventure Path, Starfinder Society Subscriber

Thanks for the update. As long as I'm actually getting the subscription benefits come August, I'm not bothered by the display hiccups in the meantime.

Customer Service Representative

I was able to do some poking to get your subscriptions sorted out. You should be good now.

If anything else seems wrong, please let us know. Thanks!


Adventure Path Charter Subscriber; Pathfinder Starfinder Adventure Path, Starfinder Society Subscriber

Thanks for the fixes. The subscription stuff looks good now. If any new and unexpected issues come up in the August notifications I'll let you know.

However, I was a little hasty when I subscribed, and there was a rolled map in the same order, that had been sitting in my cart waiting for me to remember to buy it. It's now set up in my sidecart for subscription shipment, which is pointless for a rolled item. Could you please separate it into a normal order to ship as soon as it's ready?

Paizo Employee Customer Service Representative

HI Paul,

No problem! I've moved the map to it's own order, and you should be receiving a confirmation email for that in just a moment. Just let me know if there's anything else I can help out with in the meantime, and I'll be happy to do so.

Thanks!
Katina


Adventure Path Charter Subscriber; Pathfinder Starfinder Adventure Path, Starfinder Society Subscriber

Thanks again. At present I don't have anything else to bother you folks with, but if that changes or more bugs rear their heads, I'll let you know.

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