Order 4280584


Customer Service

Liberty's Edge

Hi,

The tracking for my order says UPS gave it to my local post office on June 10, but I never received it.

I had chosen the cheapest/slowest shipping, which said the order could take 4 to 8 business days to arrive - "UPS-MI".

What are next steps?

Thanks,

Zanzibaran

Liberty's Edge

Bump.

I never received the physical shipment below.

Please advise next steps.

Thanks!

Zanzibaran wrote:

Hi,

The tracking for my order says UPS gave it to my local post office on June 10, but I never received it.

I had chosen the cheapest/slowest shipping, which said the order could take 4 to 8 business days to arrive - "UPS-MI".

What are next steps?

Thanks,

Zanzibaran

Customer Service Representative

Thanks for bumping this! I'm sorry to see that we missed it before.

I'm sorry to hear that this order hasn't arrived yet! I've added replacements to your sidecart to ship with your next subscription order. If the original shipment manages to make it in the meantime, please let us know.

If you have any further questions or concerns, please let us know.

Thanks!
~Sharaya

Liberty's Edge

Sharaya,

Today the post office delivered the missing order.

***Please remove the replacements from my sidecart.***

Thanks for your help!

Sharaya wrote:

Thanks for bumping this! I'm sorry to see that we missed it before.

I'm sorry to hear that this order hasn't arrived yet! I've added replacements to your sidecart to ship with your next subscription order. If the original shipment manages to make it in the meantime, please let us know.

If you have any further questions or concerns, please let us know.

Thanks!
~Sharaya

Customer Service Representative

Thanks for the update! I'm glad to hear that it made it!

I've cancelled the replacements from your sidecart.

If we can help with anything else, please let us know.

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