I've got a bunch of subscriptions on hold so that I didn't receive a May subscription shipment. Is it to soon to deactivate them in a way that will ensure everything gets sent out with my June shipment?
(I don't want to lose out on a PF Battles case!)
Hi Steve!
It is not too soon. I have unsuspended your subscriptions and generated your May items to your sidecart, so they will get added to your June order.
If we can help with anything else, please let us know.
Thanks!
~Sharaya
Thanks, Sharaya. Looks good.
I have one query - I had two AP subscriptions. Should I be seeing two copies in the sidecart?
I'm seeing two copies in the sidcart on our side :/
All good then. My sidecart just lists the items, I don't see any quantity.
Thanks, Sharaya.
Oops.
I was playing around with my account to see if I could see the number on order and hit on the idea of using "ship as soon as possible" (which worked) expecting to be able to cancel it.
However, I now have a totally full shopping cart. If I click "ship with my subscriptions" will that sort everything out to ship out in June? I don't want them to go in the current shipping window.
(Sorry for this - I didn't think it through when I started messing around).
Good to know that worked to see the numbers.
If you click "ship with my subscriptions" from here, it should just send everything back into your sidecart, so the items ready to go in June will ship in June, and any other preorders will wait until the appropriate month.
Oh dear.
Sharaya, I'm really sorry, but I held off waiting to be sure that everything wouldn't ship straight away and now my shopping cart is empty and I don't have anything in my sidecart. Everything seems to have disappeared completely.
Is there any way you can see what was there and dump it all back in my sidecart? There were some subs and a bunch of preorders - 45 items in total, from memory.
I'm really sorry for tinkering. This is a bit of a mess now. :/
No worries! This is actually quite helpful for a potential problem I've had an eye on for awhile but haven't been able to pin down very well to report to the tech team.
To try to confirm the steps that you took:
-You pushed the "Ship As Soon As Possible" button from the sidecart.
-Things moved to the shopping cart and you could look at them.
-You left the shopping cart page (without submitting anything) and tried to come back to it later.
-When you came back later, everything was gone?
Do you recall if there was anything else you did?
It looks like your items are in order limbo now. I should be able to rescue them and move them to your sidecart, but my system is going pretty slow with getting things open, so that might take awhile.
The items in limbo should be back in your sidecart now.
If you see any changes that need to be made, please let me know.
The items in limbo should be back in your sidecart now.
If you see any changes that need to be made, please let me know.
Looks good to me. :)
Thanks very much, Sharaya I appreciate the attention.
No worries! This is actually quite helpful for a potential problem I've had an eye on for awhile but haven't been able to pin down very well to report to the tech team.
To try to confirm the steps that you took:
-You pushed the "Ship As Soon As Possible" button from the sidecart.
-Things moved to the shopping cart and you could look at them.
-You left the shopping cart page (without submitting anything) and tried to come back to it later.
-When you came back later, everything was gone?Do you recall if there was anything else you did?
I'm sure there was nothing else.
I can't remember how I left the shopping cart page - I scrolled down looking for a cancel button, then realised there was an issue so I expect I just closed the browser (when I panic IT-wise, I default to turn it off and turn it on again).
Yay for accidental usefulness though. :)