Charged x2 no download received

[helloslagathor]

I tried to buy the first kingmaker adventure path, updated my billing address and card info in my account first because I moved recently, and went though the payment process. I had enough money in my account to pay for the download, but it told me my card was declined. I double cheecked all the information, checked my email for a confirmation, checked downloads, etc and tried to submit payment again. This time it just showed me the loading wheel and refreshed on the review order/submit payment screen. Well, I just checked my bank account and I have two pending charges from Paizo and still no download. Of course it's Sunday so my bank and customer service are closed. Will the pending charges drop off on Monday? My download should have shown up immediately, so what should I do?

[Cpt_kirstov]

When you updated your address, did you update both the shipping and billing address? Because if the charge fails due to the billing address being different from what your credit card has on file, the authorization sticks around for a few days but the card is never charged, so the download is not available.....

I'm not a Paizo employee... but this has happened quite often... so I would suggest reviewing that first.

[Sharaya]

It looks like Cpt_kirstov's guess it correct.

For some more detail:

Your card is being declined by our credit card processing system because it is not passing the address verification check. This means that there is something different between the billing address that is listed for your card on our site compared to what your bank has on file for you, so our card processor is declining it for security reasons. While your bank may be willing to open these attempts as pending authorizations, we will not be able to finalize any charges through them. These are just temporary authorizations that will expire from your account. More details about our billing process can be found here: http://paizo.com/paizo/faq#v5748eaic9n0t

I have submitted authorization reversal requests for these attempts. This should notify your bank that we will not be finalizing any charges through those and they can release any holds they may have on the funds. In most cases, those should be reversed in about 1 business day, but it may take 1 to 5 business days, depending on your bank.

Before trying again, please double check that the billing name and address on your Paizo.com account exactly matches the billing address on file with your bank. Our credit card processor can be picky, so please double check things like capitalization of letters, abbreviations, etc.

If you are having trouble updating it on your side of the system, feel free to send your address (exactly as your bank displays it) via email, and we can make the correct changes on our side of the system.

Thanks!
~Sharaya