The above order seems to have disappeared into the ether.
My subsequent subscription order has arrived, and I thought the previous one might have been slowed down in the Thanksgiving/Christmas post chaos but it still hasn't appeared.
We recently moved house, but it's not at our previous address or at the post office, and the mail redirect we put in place hasn't delivered it either.
I fear it's been lost in transit somewhere, and I wondered how I might go about acquiring a replacement for my subscription items.
Hello golfdeltafoxtrot,
Your order shipped out on November 3 and had up to 36 business days in transit to you. It should have arrived by now so it sounds like it is lost in the post. I have set up replacements for you which will be shipping out along with your January subscription order. If the originals do arrive before the January order ships out please let us know (the original package is only about 3 business days overdue, so it may still arrive late).
Thanks Diego, great service from the customer service team as always!
Update:
My order has been found by the owner of our old house - he'd put it in a pile of paperwork and forgotten about it. No need for a replacement now, but thanks for sorting things out so quickly.
Nice! We're glad to hear that it turned up!
I've cancelled the replacements from your sidecart.
If we can help with anything else, please let us know.
Thanks!
~Sharaya