Upcoming order and a cancellation issue


Customer Service


Dear Customer Service Ninjas,

In my upcoming January order, I want the Qadira: Jewel of the East part of the Campaign Setting subscription, but not the Strange Aeons map folio part. If there was some way to continue with the subscription, but just skip all the map folios, that would be great too, but I understand if that's not possible within the system.

Thanks!

Customer Service Representative

Hi Azazyll,

Thanks for the notification. I have cancelled your Campaign Setting subscription, so that it should not generate the Strange Aeons map folio.

Sometime soon there should be an option to restart that subscription with just the the Qadira book, though I'm not sure what the current eta for that being updated on the site is.

Thanks!
~Sharaya


Much appreciated! So that's officially after the map folio, not before?

Customer Service Representative

Hello Azazyll,

Soon there should be 3 starting options. At that time you will want to start a new subscription beginning with Qadira. The way our system handles which items are 'first' in a month with multiple items can be a little tricky.


Pathfinder Starfinder Society Subscriber

So it is not possible to request cancellation of the Campaign Setting subscription after Qadira but before the Map Folio, correct? I know that Azazyll is not the only person contemplating such an option, if it is possible.

Customer Service Representative

Hello David,

You can start a subscription now, but when you do the system is going to generate both Qadira and the Map Folio right away. If you have an existing subscription we can set it to end with Qadira, but the way our system views which item is first when there is more than one release can be a bit tricky and it may still generate the map folio. So I can set your subscription to end with Qadira but you will still want to look over your email confirmation when the January orders are generated and let us know if the map folio was generated.


I just wanted to be sure that I would get Qadira with my shipment when it's released, and not have to wait until the next month to combine shipping.

Customer Service Representative

Hello Azazyll,

There is now an option to start the subscription with Qadira.

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