Order 4031689

[Landa]

I contacted [e-mail] to have my order suspended until I could sort things out with VISA. They agreed and told me to contact them when I was ready to proceed with the payment. I have sent 2 emails to [e-mail] informing them that my order is ready to be processed. I didnt get any reply. It has been 48 hours.

[Katina Davis]

Hello Landa,

I'm sorry that we have not yet been able to reach your email, but we have been a bit backlogged in our inbox recently, so it is taking us longer to respond than usual. Thank you for your patience!

I've unsuspended your order and tried the payment method again, and it seems that it should be able to go through this time. I will let our warehouse know to get your order on the way as soon as they are able. Once it's been processed for shipping, you should receive an email to let you know that it's on the way.

Please let me know if there are any further questions or concerns that I may assist you with in the meantime, and I'll be more than happy to help.

Thanks!
Katina

[Landa]

Katina Davis wrote:

Hello Landa,

I'm sorry that we have not yet been able to reach your email, but we have been a bit backlogged in our inbox recently, so it is taking us longer to respond than usual. Thank you for your patience!

I've unsuspended your order and tried the payment method again, and it seems that it should be able to go through this time. I will let our warehouse know to get your order on the way as soon as they are able. Once it's been processed for shipping, you should receive an email to let you know that it's on the way.

Please let me know if there are any further questions or concerns that I may assist you with in the meantime, and I'll be more than happy to help.

Thanks!
Katina

Thank you for your help. Are there any news regarding this order? Do I need to do anything else on my end or just wait for shipping updates?

Saturday Payment authorization
Expires Friday

Does this mean the payment hasn't been authorized yet?

[Diego Valdez]

Hello Landa,

We don't charge for anything until it ships. You card was authorized but that is not finalized until we ship the order. If the authorization expires we will open a new one and immediately finalize it when the order ships out.

Your order is on a pick list right now, which means it is part of the batch of orders the warehouse is currently packing up and shipping out. So it should be on its way to you any time now.