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Hello, I've made an order with you on october 6th (Order # 4062077) but that order shows as being complete even tough books from it never shipped.
If I look at the individual items from that order, it says they've been moved to order # 4102148 for some reason. But this order doesn't show on my order history and I actually have to follow the link on the previous order to get there.
When will it ship? Because my playgroup pitched money in to cover the price of the Curse of the Crimson Throne Limited Edition and they're all starting to be pretty inquisitive about when we'll finaly be able to start playing it, especially my DM. Could you at least make the PDF available for download so I can send it his way so he can start prepping?
I alreaydy tried to contact you by email a week ago, but looking through other people threads it seems your emails are quite busy, so I'll give this a try.
Customer Service Representative
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Hello Framane,
Thank you for bringing this to our attention! I'm sorry we hadn't gotten back to your email yet, but we have indeed been a bit backed up so we're still working through our inbox. Thanks for your patience!
After taking a look into your account, it looks like your Crimson Throne and the Horror Adventures books were both pushed into an order but then not fully submitted. While I'm not exactly sure why this happened, I have finished submitting the order, and I'll be sure to let our warehouse know to get it on the way to you as soon as possible. Once it's been processed for shipping, you should receive a confirmation email to let you know that it's on the way.
Sorry again for the mixup! Please don't hesitate to ask if there are any further questions or concerns that you may have, and I'll be more than happy to help out.
Thanks, and have a great day!
Katina
Hello Framane,
Your payment authorized successfully and your order shipped out earlier today.