I recently DMed a Core Scenario for 3 players. When I went to try and report the game, 2 of the characters were listed as regular campaign characters. After contacting the players, they said that they have kept their characters in Core. This leads me to believe there was a previous reporting error (one of them said they noticed the error and have tried to get it fixed but nobody has returned his emails).
Questions:
Is there any way for their characters to be properly labeled as Core characters?
Will reporting the Core scenario with 2 non-Core characters change the 1 player who was listed properly as Core to non-Core?